Terra products are warranted to be free of defects in material and workmanship for 6 months from date of purchase. This warranty, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.
If you believe your product is defective, please contact us at firstname.lastname@example.org and include the following:
- Pictures of:
- Internal tags showing style number and size
- Product in its entirety
- Bottom of soles showing tread
- Defective area
- Proof of purchase within 6 months from an authorized dealer or seller
- Explanation of problem
You’ll receive an email when the team has had a chance to review your claim. Please allow 7-10 business days for a response.