How long until my order arrives?

Your order delivery is dependent upon the shipping method chosen at checkout. Review our full shipping & delivery details.

What is the cut-off for same-day shipping?

Orders placed Monday – Friday (excluding holidays) are shipped within 1-2 business days. Any orders placed over the weekend will ship on the next business day. Review our full shipping and delivery details.

What is your return policy?

Please visit our Guarantee & Return Policy for complete instructions.

This is not a duplicate charge. The first charge is the pre-authorization hold while the second charge is when the card is actually billed (plus taxes) when the item is shipped.

We always do an initial “pre-authorize” on the card, which will show in a “pending” state for a few days. When the product ships, the order will “settle” and the pre-authorise hold would fall off your card. 

After 24-72hrs, if your card still shows the first charge (and did not fall off the account), you will need to speak with their card holder or financial institution.