Warranty Policy

For Canadian customers only


Terra products are warranted to be free of defects in material and workmanship for 6 months from date of purchase. This warranty, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.



If you believe your product is defective, please contact us at customerservice@terrafootwear.com and include the following:



  • Pictures of:
    • Internal tags showing style number and size

    • Product in its entirety

    • Bottom of soles showing tread

    • Defective area

  • Proof of purchase within 6 months from an authorized dealer or seller

  • Explanation of problem


You’ll receive an email when the team has had a chance to review your claim. Please allow 7-10 business days for a response.




For US Customers only


Terra products are warranted to be free of defects in material and workmanship for 6 months from date of purchase. This warranty, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.



If you believe your product is defective, please email a completed Warranty Return Form to us at customerservice@terrafootwear.com along with the following pictures:



  • Internal tags showing style number and size

  • Product in its entirety

  • Bottom of soles showing tread

  • Defective area

  • Proof of purchase within 6 months from an authorized dealer or seller


  • If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a credit, depending on the nature of the defect. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.



    Warranty Return Form


    Registration



    You’re not required to register your footwear with us to receive warranty benefits.