Return Policy For Online Purchases

Unworn footwear purchased at can be returned for full credit within 30 days from the date of purchase. Returns will not be accepted after the 30 day period. Please use the Return Product form below to send your product back for credit. The product must be returned in the original packaging and the packaging must be intact and able to be returned to stock in order to receive credit.

Only online web returns accepted. For Retail Returns, please return the product to the retailer from where it was originally purchased.
Web Returns

Terra is not responsible for return shipping charges. If you have received a damaged or defective item, call Customer Service at 1 800.263.5903 immediately so that we may assist you with the return of your item. For items purchased by Credit Card, please note that your card will be credited for the item returned upon receipt and verification of your return. Please allow 15 days for returns processing to be completed.

Click here to print our online return form

  • Please enclose the returns form with your shipment
  • Please include your customer number and original order number
  • Please indicate your reason for the return

Please ship the item prepaid via a carrier of your choice to:

Kodiak Group Holdings Co.
Terra Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7

Keep your tracking number in the unlikely event that your package is lost in transit. is not responsible for any returned packages until received at our facility.